Privacy Policy

Last updated: February 2026

Boho Stones respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This policy applies to all visitors, customers, and users of the Boho Stones website.

1. Who We Are

Boho Stones is an Australian sole trader business.

📧 Contact: admin@bohostones.com.au

If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

2. What Personal Information We Collect

We may collect the following personal information:

• Full name
• Billing and delivery address
• Email address
• Phone number
• Order and purchase history
• Account login details (for registered customer accounts)
• Communications with us (including emails or enquiries)

We do not store full payment card details. Payments are processed securely via third-party payment providers.

3. How We Collect Personal Information

We collect personal information when you:

• Place an order on our website
• Create or use a customer account
• Subscribe to our email newsletter
• Contact us via email or our website
• Interact with us on social media

4. Why We Collect Personal Information

We collect and use personal information to:

• Process and fulfil orders
• Deliver products
• Provide customer support
• Manage customer accounts
• Communicate with you about your order
• Send email newsletters (where you have opted in)
• Comply with legal and regulatory obligations

5. Email Marketing & Communications

• We use Mailchimp to manage email newsletters. You will only receive marketing emails if you have actively opted in (for example, by subscribing through our website). You can unsubscribe at any time using the link included in every email.
• We do not send SMS marketing.
• 6. Customer Accounts
• Customers may create an account on our website to:
• View previous orders
• Save delivery details
• Access faster checkout

Account information is protected by login credentials chosen by you. You are responsible for maintaining the confidentiality of your login details. Passwords are stored securely and are not visible to Boho Stones staff.

7. Disclosure of Personal Information

We may disclose personal information to trusted third parties where necessary to operate our business, including:

• Payment processors (Stripe, PayPal, Afterpay, Apple Pay, Google Pay)
• Shipping providers (such as Australia Post)
• Email marketing services (Mailchimp)

We do not sell or rent your personal information to third parties.

Some third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy standards.

8. Cookies & Website Data

Our website may use basic cookies that are essential for site functionality, such as enabling customer accounts and shopping cart features. We do not knowingly use advanced tracking tools such as advertising pixels or behavioural analytics at this time. You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Storage & Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely using reputable platforms and service providers. Access is restricted to those who require it for business operations.

10. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders and provide customer support
• Maintain business and tax records
• Comply with legal obligations

Order and transaction records are generally retained for up to 7 years, in line with Australian accounting and tax requirements. Marketing information is retained until you unsubscribe.

11. Accessing or Correcting Your Information

You may request access to, or correction of, the personal information we hold about you by contacting us at admin@bohostones.com.au. We will respond within a reasonable timeframe.

12. Complaints

If you believe your privacy has been breached or you have a concern about how your personal information is handled, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The updated version will be published on our website.